FAQs


 

Frequently Asked Questions

You can search for answers to frequently asked questions by entering some text in the box to the left and clicking Search.

Top 10 Frequently Asked Questions

After what period of time can I claim a refund?
Answer to: After what period of time can I claim a refund? Answer 

Are there baby-changing facilities at all stations?
Answer to: Are there baby-changing facilities at all stations? Answer 

Cancellations
Answer to: Cancellations Answer 

How do I apply for a refund?
Answer to: How do I apply for a refund? Answer 

Are period return tickets available on every route?
Answer to: Are period return tickets available on every route? Answer 

How do I change my ticket and will I be charged more?
Answer to: How do I change my ticket and will I be charged more? Answer 

What ticket delivery options are available to me?
Answer to: What ticket delivery options are available to me? Answer 

Delays
Answer to: Delays Answer 

My tickets have not arrived- What do I do?
Answer to: My tickets have not arrived- What do I do? Answer 

What do I need to take with me when I travel?
Answer to: What do I need to take with me when I travel? Answer 

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